Claim Problems, Mistakes and Official Sources

Denied claims, pre-existing condition exclusions, coverage gaps when you arrive or move, and where to check the rules.

Most problems with supplementary health coverage in Canada are predictable: a pre-existing condition excluded in an individual plan, a gap of weeks or months when you leave an employer or arrive from abroad, a claim refused because a practitioner was not on the approved list, or a move to another province that resets your public coverage. The cost of these mistakes is usually a bill you assumed was covered.

Start with the common health insurance mistakes in Canada. It links to guides on pre-existing condition exclusions, what to do when a claim is denied, covering the waiting period as a newcomer and keeping coverage when you move between provinces.

The official sources guide lists the public bodies to check: your provincial ministry of health and health insurance plan, Health Canada, the Canada Revenue Agency and Revenu Québec, the Régie de l'assurance maladie du Québec, provincial insurance regulators, and the OmbudService for Life and Health Insurance for complaints.

This site explains coverage and costs; it does not give medical advice. If you have symptoms, call your provincial health line (811 in most provinces) or see a clinician, and call 911 in an emergency, whatever your insurance situation.

Claim Problems, Mistakes and Official Sources

Guides in this topic